Blending
Care
and Expertise
Medical Assistant
Location: San Jose, California
Date Posted: 12 Nov, 2024
Job Summary
The Medical Assistant provides essential support within a healthcare setting, handling both front and back office duties to facilitate efficient patient care.
Responsibilities include answering calls, relaying messages, verifying patient demographics and insurance, scheduling appointments, rooming patients, obtaining vital signs, and reviewing medical records to assist with patient inquiries.
Key Responsibilities
- Answer telephone calls and relay messages accurately.
- Verify patients’ demographic and insurance information.
- Schedule appointments and manage patient inquiries.
- Room patients, obtain vital signs, and review medical records for accuracy and completeness.
- Interact with patients and families to provide high-quality customer service, especially in high-volume or stressful situations.
- Plan, organize, and prioritize tasks to meet deadlines while working independently.
Required Qualifications
- Proficiency in medical terminology and basic computer skills, including data entry into EMR systems.
- Ability to handle multiple tasks and high volumes of interactions effectively.
- Strong communication skills, both oral and written, with the ability to follow instructions and interact with diverse patients and families.
- Ability to identify and communicate potential issues promptly.
- Fluent in English, with skills appropriate for safe and effective job performance.
Preferred Qualifications
- Prior experience in a pediatric or healthcare setting.
- Demonstrated customer service skills in high-stress or high-volume environments.
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