Blending
Care
and Expertise
Patient Access Representative I
Location: Saint Clair Shores, Michigan
Date Posted: 13 Nov, 2024
Job Summary:
The Patient Access Representative I serves as a key liaison between the organization and customers, including patients.
This role is responsible for providing product education, handling a variety of inquiries, and ensuring a positive customer service experience.
The representative will support Client by managing routine customer requests, confirming customer requirements, and ensuring HIPAA compliance through accurate record maintenance.
Key Responsibilities:
- Act as a liaison between Client, customers, and patients, addressing inquiries and resolving requests through inbound/outbound calls and online communication.
- Provide courteous and professional assistance, following protocol procedures to inquire, clarify, and confirm customer needs.
- Educate customers on products and services, establish new customer accounts, and respond to complex issues using multiple databases.
- Notify clients of test results promptly and accurately, review test forms for accuracy, and report any discrepancies.
- Perform administrative tasks related to medical record management, CRM data maintenance, and internal records to ensure HIPAA compliance.
Required Qualifications:
- High school diploma or equivalent experience.
- Knowledge of Microsoft Office and basic understanding of medical terminology.
- Strong verbal and written communication skills with a customer service orientation.
- 0-2 years of experience in a customer service role.
Preferred Qualifications:
- Bachelor’s degree.
- Prior experience in a healthcare or clinical setting.
Education: Bachelors Degree
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