Blending
Care
and Expertise
Patient Access Representative I
Location: Livonia, Michigan
Date Posted: 21 Nov, 2024
Job Summary
The Patient Access Representative serves as the primary liaison between the organization and patients, ensuring a positive customer experience.
This role involves providing product education, addressing inquiries, and managing administrative tasks while maintaining HIPAA compliance.
Key Responsibilities
- Act as the primary liaison between Client's, customers, and patients.
- Handle routine customer requests related to products or services through inbound and outbound calls or online communication.
- Communicate with customers in a courteous and professional manner, following established protocols.
- Clarify and confirm customer requirements while providing additional education and information as needed.
- Qualify and establish new customer accounts for Client's products and services.
- Use multiple databases to research and resolve complex issues and questions.
- Notify clients of test results in a timely and accurate manner.
- Review test forms for accuracy and report discrepancies.
- Perform administrative support tasks, including medical record management, CRM data maintenance, and internal recordkeeping to ensure HIPAA compliance.
Required Qualifications
- High school diploma or equivalent.
- Proficiency in Microsoft Office.
- Strong verbal and written communication skills.
- Courteous demeanor and excellent customer service orientation.
Preferred Qualifications
- Knowledge of medical terminology used in clinical settings.
- Experience in a healthcare or customer service environment.
Education: High School
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