Blending
Care
and Expertise
Patient Service Coordinator
Location: Boston, Massachusetts
Date Posted: 03 Dec, 2024
Job Summary
The Patient Services Coordinator II, under general supervision of the Practice Manager, provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and providers.
Key Responsibilities
- The emphasis is placed on the ability to organize priorities, complete tasks, manage confidential patient information, and enhance the quality of service to patients. Performs all check-in and check-out functions, as outlined by the Client /MGPO Front Desk Standards of Operations.
- Maintains confidentiality and privacy, that are consistent with HIPAA guidelines.
- Provides support and information to providers to problem solve and manage complex administrative patient issues.
- Triages and manages complex telephone calls, utilizing courteous customer service skills.
- Maintains confidentiality and privacy, that are consistent with HIPAA guidelines.
- Completely performs and is a resource to other team members in all revenue enhancement activities, including but not limited to registration verification, co-payment collection, cash management, encounter form reconcilement, etc.
- Schedules patient appointments and schedules procedures using the Epic systems, Cadence and Epic Clinical programs.
- Manages Epic In Baskets & Epic Workqueues
- Coordinates and tracks appointments via Epic Follow Up Work Queue Lists
- Assists with training and orientation of new staff, where applicable.
- Performs all other related tasks which would facilitate the flow of patients through the practice, or which would enhance the quality of service to patients.
- Other duties as directed.
Required Qualification:
- Performs all check-in and check-out functions, as outlined by the Client/MGPO Front Desk Standards of Operations.
- Maintains confidentiality and privacy, that are consistent with HIPAA guidelines.
- Provides support and information to providers to problem solve and manage complex administrative patient issues.
- Triages and manages complex telephone calls, utilizing courteous customer service skills.
- Maintains confidentiality and privacy, that are consistent with HIPAA guidelines.
- Completely performs and is a resource to other team members in all revenue enhancement activities, including but not limited to registration verification, co-payment collection, cash management, encounter form reconcilement, etc.
- Schedules patient appointments and schedules procedures using the Epic systems, Cadence and Epic Clinical programs
Preferred Qualification
- Manages Epic In Baskets & Epic Workqueues
- Coordinates and tracks appointments via Epic Follow Up Work Queue Lists
- Assists with training and orientation of new staff, where applicable.
- Performs all other related tasks which would facilitate the flow of patients through the practice, or which would enhance the quality of service to patients
- Other duties as directed.
- Good command of the English language, including medical terminology
- Knowledge of EPIC
- Excellent interpersonal and verbal/written communication skills
- Exceptional organizational skills, flexibility to manage multiple tasks and accurate attention to detail
- Ability to work independently and within a team environment
- Ability to solve problems and resolve complex issues on behalf of providers and patients
- Knowledge of computer applications necessary to function in administrative role; including but not limited to Outlook, MSOffice
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