Blending
Care
and Expertise
Patient Service Representative
Location: Berwyn, Pennsylvania
Date Posted: 16 Dec, 2024
Job Summary:
The Patient Service Representative (PSA) plays a crucial role in ensuring a positive patient experience by supporting the practice/department in delivering high-quality care.
The PSA is responsible for managing patient interactions, from the arrival to departure process, handling inquiries, scheduling appointments, updating insurance information, and performing point-of-service activities.
This position may involve working in a physician practice or call center environment, with potential rotation between functions and/or departments.
The PSA helps meet patient satisfaction and operational targets while supporting the overall success of the practice.
Key Responsibilities:
- Greet and assist patients upon arrival, ensuring a positive and welcoming experience.
- Manage patient appointments by scheduling, confirming, and rescheduling appointments as needed.
- Handle incoming patient calls and inquiries, providing accurate and timely information.
- Update and verify patient information, including insurance and billing details, to ensure accuracy.
- Perform point-of-service activities such as co-payment collection and documentation.
- Assist with coordinating and communicating care-related tasks between patients, physicians, and medical staff.
- Maintain patient confidentiality and adhere to privacy standards at all times.
- Contribute to meeting or exceeding patient satisfaction, operational, and financial goals.
- Perform other administrative duties as needed to support the office, practice, or call center.
Required Qualifications:
- Strong customer service skills with a focus on patient care and satisfaction.
- Ability to manage a high volume of patient calls and inquiries in a professional and efficient manner.
- Excellent communication and interpersonal skills, with the ability to work effectively with patients, medical staff, and team members.
- Proficient in handling sensitive and confidential patient information in accordance with HIPAA guidelines.
- Ability to work independently and as part of a team in a fast-paced, patient-centered environment.
Preferred Qualifications:
- Previous experience in a healthcare setting, particularly in a front-office or patient service role.
- Familiarity with electronic medical records (EMR) systems.
- Knowledge of insurance billing and patient financial responsibilities.
- Experience in appointment scheduling and call center environments.
Additional Requirements:
- Ability to rotate between PSA functions and/or departments as needed.
- Flexibility to adapt to different work environments, including physician practices and call center settings.
Location
1001 Chesterbrook Boulevard
Berwyn, PA 19312
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