The Team Lead – Record Management will support the day-to-day operations of the Centralized Record Control Center (CRCC) under the direction of the Health Information Management (HIM) Manager. This role involves overseeing special projects, coordinating with vendors, and ensuring efficient record processing for offsite storage at Client . The Team Lead will provide leadership, guidance, and operational support to staff while fostering a positive and productive team environment.
Key Responsibilities
Oversee daily operational functions of CRCC special projects in collaboration with management
Coordinate team resource assignments for CRCC operations
Facilitate training, provide direction, and mentor staff to ensure performance and professional growth
Manage daily scheduling and assist with timekeeping, including handling exceptions
Establish and maintain a positive team culture through leadership and coaching
Monitor staff performance and provide input to management regarding evaluations and quality of work
Assist in recruiting, interviewing, and onboarding new personnel for special projects
Provide orientation and training on operational and system policies and procedures
Collaborate with management to address and mitigate issues impacting unit functions
Compile, maintain, and distribute operational and project reports on a weekly, monthly, or as needed basis
Attend scheduled meetings to provide updates and status reports on assigned projects
Uphold Client values in decision-making, teamwork, and service delivery
Required Qualifications
Associate’s Degree OR High School Diploma with at least 2 years of healthcare experience
Minimum of 2 years of directly related HIM operations experience OR 2 years of supervisory experience
Strong communication and written skills
Detail-oriented with excellent analytical and problem-solving abilities
Proficiency in Microsoft Windows-based applications
Preferred Qualifications (if any)
Bachelor’s degree in Health Information Management, Business, Management, or a related field
Experience in multi-site healthcare environments
Familiarity with project management practices and reporting tools
Certifications (if any)
No specific certifications required; HIM-related certifications are a plus