Primary Responsibilities:
Exhibits high level of technical skill and functions as resource for other clinical support members
Performs mainly as a Medical Assistant with additional leadership responsibilities. This may include assisting clinicians with routine clinical procedures and tests in the exam room, advises patients of preparation and testing required for exams, performing vital signs
Evaluates daily schedules and helps ensures appropriate coverage in the event of an unplanned absence. May need to have knowledge of and provide support for other departments when filling in as needed
Implements operational procedures in accordance with established guidelines. May make minor modifications to standard procedures
Directs support to staff to assure departmental effectiveness and efficiency. Guides staff understanding of current workflow and ensures workflow are implemented correctly. Suggests changes in standard work when there is an observed need
Provides input into performance reviews
May act as point of contact for patient inquiries, problems and complaints. Refers complex issues to appropriate resources
Oversees routine data and information flow for the unit and notifies supervisor of any deviations
May assist in orientation of new providers, including telephone use, appointments and medical records system
May collect data for use in the management decision-making process. Completes standard reports required for the management of the unit
Monitors assigned areas and exam rooms. Informs supervisor if these do not conform to state and local health standards
May coordinate with supervisor to purchase supplies and equipment and maintain adequate inventory. May work with Building Services and Purchasing to secure supplies and equipment necessary to operations
May act as supervisor in absence of actual supervisor
Orients and trains staff
Performs other duties as assigned
Required Qualifications:
High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit
2+ years of relevant experience in a healthcare setting facility
In depth knowledge of internal medicine
American Heart Association Basic Life Support (BLS)
Medical Assistant Certification