Welcoming you to Endless Opportunities

• Perform check-in and check-out functions in accordance with MGH/MGPO Front Desk Standards of Operations.
• Maintain confidentiality consistent with HIPAA guidelines.
• Support providers in problem-solving and managing complex administrative patient issues.
• Triages complex calls using courteous customer service skills.
• Perform revenue enhancement activities including registration verification, co-payment collection, cash management, and encounter form reconciliation.
• Schedule appointments and procedures using Epic systems (Cadence and Epic Clinical).
• Manage Epic In Baskets and Workqueues.
• Coordinate follow-up appointments via Epic Follow Up Work Queue Lists.
• Assist with training and orientation of new staff.
• Facilitate patient flow and enhance the quality of service to patients.
• Perform other related tasks as directed by the Practice Manager.

• High school diploma or equivalent required; Associate’s degree preferred.
• Experience in healthcare administration or patient services in an ambulatory setting.
• Strong organizational skills with the ability to prioritize tasks in a high-volume environment.
• Excellent communication and customer service skills.
• Proficiency with Epic systems (Cadence, Clinical, In Baskets, Workqueues).
• Knowledge of HIPAA and patient confidentiality standards.
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• Prior experience in a hospital or medical practice front desk role.
• Familiarity with revenue cycle activities such as registration verification and co-payment collection.
• Experience training or mentoring new staff.

• None required; training in HIPAA compliance and Epic systems preferred.

Education: High School