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Provide customer service by triaging requests according to priority. Research medication order issues and facilitate their resolution by providing exceptional customer service support.

Triage customer service requests by department, urgency, and information/response required.

Resolve customer complaints, issues and concerns. Research questions, issues, and concerns as directed by management

Answer incoming customer calls Prioritize and respond appropriately Direct to appropriate team member to ensure best service possible Obtain information, explain available products or services Respond to inquiries Collect, prioritize and sort incoming faxes to the appropriate department/area. Review orders for completeness and fax back orders to customers as needed.

Initiate non-discretionary calls to facilities. Contact customer accounts according to call schedule to obtain updated patient information, and verify accuracy of Resident Log information, as needed. Create and maintain accurate customer records.

Maintain required documentation for tracking and researching orders. Communicate with pharmacy field staff via email, phone or fax regarding patient changes received from facilities.

Understand Medicare Policy and Co-Pay requirements/guidelines. Coordinate/manage STAT order process (check e-kit stock list and fax back to customer) Assist team members/department as needed in order to meet workflow deadlines and/or complete miscellaneous projects.

Assist with training of new hires. Follow all applicable government regulations including HIPAA. Other duties as assigned; Job duties may vary by location.

May sit, stand, stoop, bend and walk intermittently during the day.

May sit or stand seven (7) to ten (10) hours per day.

May be necessary to work extended hours as needed.

Finger dexterity to operate office equipment required. May need to lift up to twenty-five (25) pounds on occasion.

Visual acuity to see and read fine prints.

Specific vision abilities required by this role include close vision, color vision and the ability to adjust focus.

Must be able to hear normal voi