Welcoming you to Endless Opportunities

• Verify and update patient demographic information.
• Screen for program eligibility and gather required information.
• Schedule patient appointments based on medical need and established guidelines.
• Perform appointment reminder calls, reschedules, and lab result appointments.
• Respond to general inquiries and provide relevant information.
• Work flexible hours, including evenings and weekends, as needed.
• Secondary Responsibilities
• Attend workshops, training, and meetings as requested.
• Perform additional duties assigned by the supervisor.

• High School Diploma or equivalent.
• Minimum of three months of medical office or customer service experience.
• Proficient in Microsoft Office products (Excel, Word, Outlook).
• Bilingual (Vietnamese) – required.
• Knowledge of medical terminology.

• One year of medical office experience.
• Experience in community or public health settings.
• Familiarity with medical practice management software.

• Ability to follow directions while maintaining confidentiality and HIPAA compliance.
• Strong customer service orientation and client service philosophy.
• Appreciation for working with and serving a diverse population.
• Strong organizational, problem-solving, and multi-tasking skills with attention to detail.
• Proficiency in Microsoft Office and internet usage.

Education: High School