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• Perform order entry tasks and related activities to support medication dispensing.
• Calculate and verify correct dosages based on prescriptions.
• Contact physicians to obtain hard copies of narcotic prescriptions as per state regulations.
• Ensure timely entry of new and refill orders, processing them based on assigned priorities.
• Prepare backup pharmacy orders as needed.
• Adhere to medication labeling guidelines in compliance with state and federal regulations.
• Provide dispensing pharmacists with information regarding allergies, drug interactions, therapeutic duplications, and other flagged items.
• Assist internal and external customers with inquiries and concerns.
• Clarify prescription orders with dispensing pharmacists, addressing non-stock items or order entry issues.
• Complete all required data fields using approved abbreviations.
• Triage customer service requests by department, urgency, and required response.
• Collect, prioritize, and sort incoming faxes, directing them to the appropriate department.
• Create and maintain accurate customer records.
• Manage the "STAT" order process, including checking e-kit stock and faxing back to the customer.
• Understand and apply Medicare Policy and Co-Pay requirements/guidelines.
• Ensure compliance with HIPAA and all applicable government regulations.
• Assist with pharmacy workflow as needed, maintaining high standards of ethical conduct and patient confidentiality.
• Uphold professional and ethical standards, ensuring all medication needs and regulatory compliance are met.

• Verifiable High School Diploma or GED.
• Prior experience in the long-term care industry.
• National certification as a Pharmacy Technician.
• State registration as required.
• Ability to focus and complete tasks without distraction.
• Strong verbal and written communication skills.
• Active listening skills and the ability to effectively communicate with others.
• Strong mathematical and problem-solving skills.
• Ability to recognize problems and make sound judgments and decisions.
• Exceptional customer service orientation.
• Knowledge of medication filling and drug packaging procedures.
• Proficiency in dispensing database software.
• Fluency in English with strong oral communication skills.
• Ability to write routine correspondence and reports.
• Proficiency in faxing, using computer software, and other office equipment (copiers, word processing).
• Strong attention to detail and commitment to accuracy.
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• Prior experience in a clinical or retail pharmacy setting.
• Knowledge of Medicare and insurance-related processes.

• National certification as a Pharmacy Technician (required).
• State registration as a Pharmacy Technician (required).

Education: High School