Skip to content Administrative Assistant Location: Boston, Massachusetts
Date Posted: 04 Apr, 2025
Job Summary:
We are seeking a highly organized and proactive Administrative Assistant to support our fast-paced Optometry and Ophthalmology practice. This role requires strong telephone etiquette, excellent computer skills, and a customer-focused mindset. The ideal candidate will thrive in a dynamic environment, manage multiple tasks efficiently, and provide exceptional support to both staff and patients.
Key Responsibilities:
Front Desk & Customer Service: Answer and screen telephone calls, take accurate messages, and direct calls to appropriate staff. Greet and direct patients, visitors, and staff with professionalism, providing clear and accurate information. Schedule appointments and manage patient calendars efficiently, ensuring optimal appointment flow. Administrative Support: Type and prepare correspondence, reports, and documents, proofreading for accuracy and clarity. Organize and maintain department files, records, and databases following established procedures. Enter data accurately from source documents into databases and spreadsheets. Event & Meeting Coordination: Assist in planning and preparing for conferences, seminars, and department-sponsored events. Coordinate meetings, including scheduling, agenda preparation, and minute-taking as needed. Communication & Collaboration: Communicate effectively with other departments to resolve issues, delays, or errors. Support team members with administrative tasks, demonstrating a proactive and helpful attitude.
Required Credentials:
Updated Resume
Proof of COVID-19 vaccination (including booster) and flu vaccination Two professional references (preferably from managers or supervisors) Qualification s:
Education: High school diploma or equivalent; additional administrative or medical office training is a plus. Experience:
Previous administrative experience in a healthcare setting is preferred. Proficiency with Epic electronic health record (EHR) system is highly desirable. Skills :
Strong telephone etiquette and customer service skills. Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.). Excellent organizational and time management skills. Attention to detail with strong proofreading abilities. Ability to multitask and work effectively in a fast-paced environment.
Soft Skills:
Strong interpersonal and communication skills. Proactive problem-solving abilities. Ability to work independently and as part of a team. Professional demeanor with a friendly, patient-focused attitude. Education: High School
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