We are seeking a reliable and detail-oriented Medical Secretary to join our healthcare team. The Medical Secretary will provide administrative support to ensure smooth daily operations, including patient scheduling, communication management, and front desk coordination. This role requires strong organizational skills, professionalism, and a commitment to excellent patient service.
Key Responsibilities
Answer incoming phone calls, take messages, and transfer calls to appropriate contacts
Greet patients, manage check-in and check-out processes, and ensure accurate documentation
Schedule and confirm patient appointments in accordance with provider availability
Maintain patient records and update information in the electronic health system
Provide administrative support to physicians, nurses, and other healthcare staff
Ensure confidentiality and compliance with healthcare regulations and policies
Deliver exceptional customer service to patients and families
Required Qualifications
Minimum of 1 year of related experience in a hospital or health center setting
Strong customer service and communication skills
Ability to multitask and manage a fast-paced environment
Proficiency in basic computer applications and office equipment
Preferred Qualifications (if any)
Knowledge of Epic electronic health record (EHR) system preferred
Prior experience in medical office administration
Certifications (if any)
No specific certifications required; administrative or healthcare-related certifications are a plus