Welcoming you to Endless Opportunities

1. Scheduling: Book, cancel, and reschedule patient appointments while managing multiple provider schedules; follow up with patients to send appointment reminders
2. Patient Intake: Greet patients, verify and update personal and insurance information, and assist with necessary forms
3. Phone Etiquette: Answer and manage a high volume of calls, direct inquiries to appropriate departments, and take accurate messages
4. Customer Service: Provide exceptional service to patients in person, over the phone, and via email; handle complaints and special requests with empathy and professionalism
5. HIPAA Compliance: Maintain patient confidentiality and adhere to privacy regulations to protect sensitive information

1. High school diploma or equivalent
2. Strong communication and interpersonal skills
3. Ability to multitask and manage competing priorities
4. Proficiency in Microsoft Office (Word, Excel, Outlook)
5. Commitment to maintaining confidentiality and compliance with HIPAA standards
6. Must have at least 2 years of recent experience in the specialty within the past 2 years.
7. 
   

1. Prior experience in a medical office or healthcare setting
2. Familiarity with electronic health record (EHR) systems
3. Experience in customer service or call center environments

1. None required; training provided as needed

Education: High School

Certification: Certified Medical Assistant