Blending
Care
and Expertise
Medical Secretary
Location: Boston, Massachusetts
Date Posted: 24 Jun, 2026
Job Summary
The Medical Secretary provides administrative and patient support services in a healthcare setting. This role involves managing complex scheduling tasks, onboarding and mentoring support staff, ensuring accurate data collection, and delivering exceptional customer service. The Medical Secretary plays a key role in patient satisfaction, workflow efficiency, and compliance with healthcare standards.
Key Responsibilities
- Serve as a mentor and role model for support staff; assist with onboarding and training
- Manage scheduling tasks including appointment booking, template adjustments, and patient outreach
- Ensure accurate data collection, reporting, and referral tracking
- Deliver customer service by resolving escalated issues and supporting patient satisfaction
- Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes
- Process documentation including forms, prior authorizations, and prescription renewals
- Collaborate with supervisors on coverage and workflow; lead huddles as needed
- Participate in quality improvement initiatives and special projects
Required Qualifications
- High school diploma or GED (or higher)
- Epic experience is required
- 1+ years of customer service or healthcare experience in a medical setting
- Intermediate computer proficiency
Preferred Qualifications
- Associate’s degree or higher in a related field
- Proficiency in Microsoft Office and scheduling software
- Strong problem-solving and complex patient management skills
Education: High School
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